Refund Policy

All dropshipping and wholesale products purchased by you or your customers through DSFulfill are finished products. We only offer refund or reshipment services for damaged, defective, or incorrectly shipped products. You or your customers must submit relevant supporting documents to apply for a refund or reshipment within 7 days of product delivery. For lost or severely delayed packages, we will handle each case on an individual basis.

If you or your customer receives a damaged or defective product and you have processed a refund for your customer, please provide relevant supporting materials (including customer complaint records, clear photos/videos of the damaged or defective parts of the product, etc.) within 7 days. We will issue a partial refund, full refund, or arrange reshipment based on the quantity of damaged or defective products.

In the rare event that the product received by you or your customer does not match the ordered product (e.g., incorrect color, model, size, specification, etc.), please provide clear photos/videos of the product and the shipping label within 7 days. We will verify the situation based on your description. Once confirmed as an incorrect shipment, we will provide free reshipment or a refund as per your request.

If a product package is lost or severely delayed during transit, and the tracking information you checked on a third-party platform shows no updates for more than 45 days, we will file a claim with the carrier and issue a full refund to you.

If the order tracking number you obtained is invalid and no shipping status of the relevant product can be retrieved, please contact us promptly to obtain the correct tracking information from the carrier. If the package is ultimately confirmed lost or severely delayed, it will be handled in accordance with the above rules.

In the event of the aforementioned situations, please submit a refund application or support ticket directly through the "DSFulfill Order Management" section, or contact us directly. All refund amounts will be credited back to your DSFulfill account balance.

If you or your customer encounter any other issues with products or orders, please submit a support ticket or contact us directly. We will respond promptly and provide solutions.

If you or your customer provides an incorrect shipping address or contact information, resulting in the product being unclaimed or undeliverable, we will not accept refund or reshipment requests. We strictly ship products according to the shipping address and recipient information provided in your order; please ensure all details are accurate.

Since we have already paid the warehousing costs for inventory products to the warehouse, and manufacturers generally do not accept returns without reasonable grounds, we are unable to process refunds for inventory products in most cases. However, we will negotiate with the manufacturer and only issue a refund if the manufacturer agrees to the return (such cases are extremely rare). If the manufacturer accepts the return at a discounted price, we will refund you accordingly.

For damaged, defective, or incorrectly shipped products, you or your customer do not need to return the product to us. We will provide a free refund or reshipment based on the specific situation.

If you or your customer requests a return or refund for unreasonable reasons such as personal dislike, manufacturers generally will not accept it. If the manufacturer agrees to the return (such cases are extremely rare), the product must be returned in intact condition without affecting secondary sales, and the shipping costs for the return shall be borne by you or your customer. We will issue a refund to you or your customer based on the manufacturer's discounted price.

Please inform your customers not to submit unreasonable refund or reshipment requests to avoid unnecessary losses to you.

For more information about refunds and returns, please contact your dedicated account manager.